Laundry Service FAQ
Do you weigh the laundry when it is wet?
No, Not at all. We weigh your order AFTER we have washed & dried it.
Where do you provide laundry service?
We service ALL areas of: Fort Collins, Loveland, Windsor, Berthoud/Campion & Johnstown
Do you do dry cleaning?
No, we only do laundry. We even do large item laundry, like comforters.
When do you charge my credit card and how often?
We charge your card every time you have a delivery of laundry. (Most often once per week) Your card is processed the evening before the delivery. You are only charged for the services you received. Nothing more, nothing less.
Is there a fee for pickup or delivery?
No. Pickup & delivery is free.
What’s the turn-around time?
You will have your laundry back within 2 working days (Mon-Sat).
Can I include my bedsheets in the Wash-Dry-Fold service?
Yes, of course. There is no additional cost for bed sheets. These items are only priced separately if you have requested a clean & press service.
Is there a minimum amount for a pickup?
No, There is no minimum. Usually, though you would want to skip a pick up if you have less than 10 pounds of laundry.
What happens if you attempt to pick up my laundry and it was not prepared?
There is a $5 missed pick up fee. You cancel your pick up for the week at any time. To avoid any fees, please call or email us by 9:00 am to let us know you won’t have a pick up.
I have sensitive skin and use a special detergent, will you use my detergent?
Qdokie Laundry Service is happy to use any detergent you like. Send your detergent along with your laundry and we will keep it on hand for you future pick-ups. We will let you know when the detergent is running low.
How do I cancel my service completely?
You can cancel your service by email: Service@Qdokie.com or by calling us at (970) 581-5248
Will my information be private and safe?
Yes, We do everything possible to protect your information and privacy.
Don’t see your question here in the Laundry Service FAQ’s? Just Contact Us!